Services and Solutions

Whether your data resides in vast data lakes, an enterprise system, POS, ERP, CMMS, CRM, online or even in an analyst’s Excel spreadsheet or database – we deliver the tools and expertise to quickly consolidate your data and obtain quick cost effective results. We deliver the strategy and foundation for success.

Delivering Value Across Multiple Industries

Cost control in contact centers is key to operational success. With multiple systems in place and often multiple locations involved, it is imperative to optimize work force performance. Calls must be performed effectively, timely and to meet revenue targets.

To manage the process, our Call Center Analytics solution provides real-time dashboard views that consolidate the systems and locations data into a single view for in-depth analysis or to spot trends that may need immediate attention.

The system integrates seamlessly with Avaya communication products and collaboration solutions.

Results & Client Value

  • Decreased operating costs
  • Improve call performance with better coaching using real time data
  • Increase sales productivity
  • Improve customer relationships
  • Manage financial performance with real time data
  • Improve productivity of call agents

All Solutions

Strategic Enterprise BI Architecture

Many BI solutions are built on data warehouses that are not properly designed to support reporting and analytics. When deploying a BI solution our team will design an Enterprise BI Architecture to maximize the potential of your data visualization / data discovery tool of your choice.

Dashboard Design and Visualization Development

You should expect your BI solution to be both beautiful in design and functional at the same time. Our clients like to not only answer the first question that comes to mind, but also answer the next question, and the next, etc. by engaging themselves in using the applications to quickly find answers and discover insights in their business.

Data Modeling and Optimization

Properly designed data models are essential to high performance with your analytics solutions.

ETL and Scripting

Data blending is the art of bringing data together and organizing it in a manner that can be used for high performance analytics. We have used Alteryx as well as Qlik’s embedded ETL tools to “glue all the data together” and organize it into a compact data model.

Rescue Projects

Having over 10 years of experience working with the leading technologies, we have developed a reputation of helping customers succeed when their projects did not go originally as planned.

Training

Our philosophy is to give our customers the same foundation level training that we ourselves go through to earn our various certifications.

Post-Implementation Support

All our customers are supported with various options where our team provides post implementation support. Whether its a few hours a week, block time arrangements are pre-planned in advance – we can support your implementation remotely or by coming onsite.

Solution partners

Qlik® delivers intuitive platform solutions for self-service data visualization, guided analytics applications, embedded analytics and reporting. The Qlik solutions are used by companies to visualize and explore information, generate insight and make better decisions. This allows them to optimize Business Intelligence (BI) by harnessing the collective intelligence of people across an organization.

ThoughtSpot makes it easy for anyone to get answers from their company data in seconds. Simply search to analyze your data and get automated insights with a single click. ThoughtSpot's Relational Search engine is designed for numbers. For every question, it calculates one answer across all of your data. Empower non-technical people to answer their own data questions while you build a single source of truth with security and governance at scale.

Alteryx (NYSE: AYX) is the leader in Self-Service Data Analytics, one of the fastest growing software markets in the country. Alteryx Analytics provides analysts with the unique ability to easily prep, blend and analyze all of their data using a repeatable workflow, then deploy and share analytics at scale for deeper insights in hours, not weeks. Analysts love the Alteryx Analytics platform because they can connect to and cleanse data from data warehouses, cloud applications, spreadsheets and other sources, easily join this data together, then perform analytics – predictive, statistical and spatial – using the same intuitive user interface, without writing any code.

Tableau Software helps people see and understand data. Tableau helps anyone quickly analyze, visualize and share information. Our products are transforming the way people use data to solve problems. We make analyzing data fast and easy, beautiful and useful. It’s software for anyone and everyone.