Cost control in contact centers is key to operational success. With multiple systems in place and often multiple locations involved, it is imperative to optimize work force performance. Calls must be performed effectively, timely and to meet revenue targets. To manage the process, our Call Center Analytics solution provides real-time dashboard views that consolidate the systems and locations data into a single view for in-depth analysis or to spot trends that may need immediate attention. The system integrates seamlessly with Avaya communication products and collaboration solutions.
Call Center Analytics Client Value
Easy to implement with minimal effort and support, our Law Enforcement Analytics solution - Intelligence-Led Policing – provides instant dashboard views for intelligent decision-making to help prevent crimes and create safer environments. With Law Enforcement Analytics, detailed analysis is provided to proactively fight crime and optimize police resources. The system is capable of mapping your CAD and RMS data to improve your agency's ability to analyze data through scorecards and real-time dashboard views at anytime, anywhere and on any device. Data can be mapped to provide a visual of geographic criminal activities and types of crime with statistical analysis to predict where and when future criminal activity is likely to occur. Run unlimited amounts of reports and dashboards for strategic team deployment and effective collaboration to optimize law enforcement resource performance.
Law Enforcement Agency Value
Every company strives to operate at the highest levels of financial performance. Modern ERP systems are very complex as they need to accommodate all the needs of today’s challenging business world. Couple this with global companies and their various financial / ERP systems that converge together from mergers and acquisitions activity and you have a very challenging environment when it comes to analyzing financial performance.
CHAMPS Analytics has developed solutions to improve financial reporting and analytics in the following areas:
CHAMPS Analytics has a rich history in the Nuclear Power industry due to being a subsidiary of its corporate parent, CHAMPS Software, a leader in the Enterprise Asset Management space since 1976 that specializes in providing solutions to the nuclear power industry.
CHAMPS is actually an acronym for Computerized Historical Asset Management Planning System. Our deep roots in the utility space and understanding of complex work management / EAM systems allow us to speak clearly about how to optimize the performance of utilities, food processing companies, oil and gas and petro chemical companies.
CHAMPS Analytics has developed solutions for the entire nuclear power industry that is revolutionizing the manner in which utilities approach their respective preventative maintenance (PM) and corrective maintenance (CM) strategies and realities.
Every nuclear power plant in North America is using our solution to:
CHAMPS TaskView leverages the STO / MRO scheduling data in an existing CMMS/EAM, ERP or other scheduling application by visually displaying, in real-time, an accurate schedule of work assignments. The application provides visual cues that quickly summarize and highlight the current status of individual tasks, hierarchy of related tasks and potential issues affecting the schedule. The system is user definable to allow an organization to determine the business rules that define key attributes related to a task, i.e. start / end dates and times, durations, criticality etc. and how that data should be sorted, auto-scrolled and displayed.
CHAMPS TaskView also offers an administration console which provides the scheduling administrator the ability to drill down into any given task and any associated tasks that share dependencies. This gives plant managers real-time information from a single source that can easily be acted upon. The system is user definable and gives an organization the flexibility to: