Cost control in contact centers is key to operational success. With multiple systems in place and often multiple locations involved, it is imperative to optimize work force performance. Calls must be performed effectively, timely and to meet revenue targets. To manage the process, our Call Center Analytics solution provides real-time dashboard views that consolidate the systems and locations data into a single view for in-depth analysis or to spot trends that may need immediate attention. The system integrates seamlessly with Avaya communication products and collaboration solutions.

Call Center Analytics Client Value

• Decrease operating costs
• Improve call performance with better coaching using real time data
• Increase sales productivity
• Improve customer relationships
• Manage financial performance with real time data
• Improve productivity of call agents

Easy to implement with minimal effort and support, our Law Enforcement Analytics solution - Intelligence-Led Policing – provides instant dashboard views for intelligent decision-making to help prevent crimes and create safer environments. With Law Enforcement Analytics, detailed analysis is provided to proactively fight crime and optimize police resources. The system is capable of mapping your CAD and RMS data to improve your agency's ability to analyze data through scorecards and real-time dashboard views at anytime, anywhere and on any device. Data can be mapped to provide a visual of geographic criminal activities and types of crime with statistical analysis to predict where and when future criminal activity is likely to occur. Run unlimited amounts of reports and dashboards for strategic team deployment and effective collaboration to optimize law enforcement resource performance.

Law Enforcement Agency Value

• Target crime reduction in selected areas
• Strategic deployment of law enforcement resources
• Reductions of violent and serious criminal activity
• Safer residential and business communities
• Improve CompStat Reporting with real dat

Every company strives to operate at the highest levels of financial performance. Modern ERP systems are very complex as they need to accommodate all the needs of today’s challenging business world. Couple this with global companies and their various financial / ERP systems that converge together from mergers and acquisitions activity and you have a very challenging environment when it comes to analyzing financial performance.

CHAMPS Analytics has developed solutions to improve financial reporting and analytics in the following areas:

• Margin / Profitability Analytics – Dive into the details of how each transaction can impact profitability, margin and total sales by leveraging “what if” analytics
• Deal performance – Compare every single deal against the aggregate or against another deal.
• Rolling 12 month analysis – Look back for the trailing 12 months to spot trends and filter out seasonality
• Drill down to the SKU level and see all associated transactions related to that SKU
• Sales person comparative analytics – Compare each sales rep against their peers or perform one-on-one comparisons to determine which reps are driving higher value transactions
• Impact analysis – being able to drill down to a specific deal or transaction and compare it against another to analyze the performance and profitability of the deal. This is used as a coaching tool to help sales people recognize the bottom line impact of a deal.
• Market Share Analytics - Analyze sales, margin and any other financial metric by location, mix of products sold, etc.
• Dealer / Distributor Analysis – Companies that sell thru dealer networks are challenged with how to analyze dealer performance. Our solution identifies which dealers are performing better than others as well as comparing them with their peers while taking into account their own complex margins and transactions they engage with the sales force.

CHAMPS Analytics has a rich history in the Nuclear Power industry due to being a subsidiary of its corporate parent, CHAMPS Software, a leader in the Enterprise Asset Management space since 1976 that specializes in providing solutions to the nuclear power industry.

CHAMPS is actually an acronym for Computerized Historical Asset Management Planning System. Our deep roots in the utility space and understanding of complex work management / EAM systems allow us to speak clearly about how to optimize the performance of utilities, food processing companies, oil and gas and petro chemical companies.

CHAMPS Analytics has developed solutions for the entire nuclear power industry that is revolutionizing the manner in which utilities approach their respective preventative maintenance (PM) and corrective maintenance (CM) strategies and realities.

Every nuclear power plant in North America is using our solution to:

• Make decisions to save hundreds of thousands of dollars by altering and optimizing PM strategy
• See the total spend on all their PMs and CMs including labor and material costs
• Quickly determine which assets and equipment types are the most expensive compared to the entire utility industry as a whole
• Spot trends in costs and PMs by quickly reviewing the last 10 years of data
• Collaborate with peers at other utilities to learn and implement best practices
• Work with data coming from EAM vendors including Maximo, SAP, Passport, CHAMPS CMMS and others.
• Find opportunities to identify and streamline PM work while simultaneously reducing Corrective Maintenance (CM) work.

CHAMPS TaskView leverages the STO / MRO scheduling data in an existing CMMS/EAM, ERP or other scheduling application by visually displaying, in real-time, an accurate schedule of work assignments. The application provides visual cues that quickly summarize and highlight the current status of individual tasks, hierarchy of related tasks and potential issues affecting the schedule. The system is user definable to allow an organization to determine the business rules that define key attributes related to a task, i.e. start / end dates and times, durations, criticality etc. and how that data should be sorted, auto-scrolled and displayed.

CHAMPS TaskView also offers an administration console which provides the scheduling administrator the ability to drill down into any given task and any associated tasks that share dependencies. This gives plant managers real-time information from a single source that can easily be acted upon. The system is user definable and gives an organization the flexibility to:

• Determine the source scheduling data origin (CMMS, ERP, Scheduling application etc.)
• Support any leading database (MS SQL, Oracle etc.)
• Determine how often to refresh the schedule (once per day, every 5 seconds etc.)
• Determine how fast to auto scroll the data
• Determine the color legend associated to the status of your tasks