Call Center Analytics
Cost control in contact centers is key to operational success. With multiple systems in place and often multiple locations involved, it is imperative to optimize work force performance. Calls must be performed effectively, timely and to meet revenue targets. To manage the process, our Call Center Analytics solution provides real-time dashboard views that consolidate the systems and locations data into a single view for in-depth analysis or to spot trends that may need immediate attention. The system integrates seamlessly with Avaya communication products and collaboration solutions.
Call Center Analytics Client Value
- Decrease operating costs
- Improve call performance
- Increase sales productivity
- Improve customer relationships